Ashoka Women & Child Hospital
Effective Date: [Feb 2026]
Website: [www.amch.in]
Ashoka Women & Child Hospital is committed to protecting the privacy
and confidentiality of patients, caregivers, and website users. We ensure
that personal and health information is handled responsibly, securely, and
in accordance with applicable healthcare and data protection laws.
This Privacy Policy explains how we collect, use, store, and protect
personal data when you use our website, book appointments, or receive
healthcare services from us.
1. Scope of this Policy
This policy applies to
Visitors to our website
Patients and caregivers
Individuals booking appointments online
Users submitting enquiries or forms
Teleconsultation users (if applicable)
It describes the types of personal data we collect, how it is used, and your
rights in relation to that information
2. Responsibility for Personal Data
Ashoka Women & Child Hospital is responsible for processing personal
data collected through this website and during healthcare delivery.
Information may be processed by authorized staff, healthcare
professionals, and trusted service providers strictly for hospital-related
purposes and under confidentiality obligations.
3. Information We Collect
3.1 Personal Information
We may collect:
Name, date of birth, gender
Contact number and email address
Address details
Guardian details (for minors)
Insurance and billing details
3.2 Health & Medical Information
As a women & child hospital, we may collect:
Pregnancy and maternity records
Gynecological health data
Pediatric health and immunization records
Diagnostic reports and prescriptions
Treatment and hospitalization data
3.3 Website & Technical Data
When you browse our website:
IP address and device information
Browser type and usage behavior
Pages visited and interaction data
Appointment and enquiry submissions
This data helps improve website performance and patient experience.
4. Purpose of Data Use
We use personal and medical data to:
Provide medical consultation, treatment, and care
Schedule appointments and patient services
Maintain health records and continuity of care
Communicate test results and treatment updates
Process billing, insurance, and payments
Improve hospital services and website functionality
Meet legal and regulatory obligations
5. Legal Basis for Processing
Personal and sensitive health data is processed based on:
Patient consent
Provision of medical care and treatment
Legal and regulatory requirements
Hospital operational needs and patient safety
6. Sharing of Information
Information may be shared only where necessary with:
Doctors, nurses, and clinical staff
Diagnostic labs and pharmacies
Insurance companies and TPAs
Technology providers managing hospital systems
Government authorities where legally required
We do not sell or commercially trade personal or medical information.
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
Improve user experience
Enable online booking and forms
Analyse website performance
Maintain security
Users can control cookie settings through their browser.
8. Data Retention
We retain personal and medical records only:
As required by healthcare regulations
For continuity of treatment
For legal, audit, and compliance purposes
After the retention period, data is securely deleted or anonymized.
9. Data Security
We implement safeguards to protect personal and health information,
including:
Secure hospital information systems
Restricted access to patient data
Encryption and protected storage
Staff confidentiality obligations
Regular monitoring and compliance checks
10. Your Rights
Patients and website users have the right to:
Access their personal and medical information
Request correction of inaccurate data
Request deletion where legally permissible
Restrict certain processing activities
Obtain copies of personal data
Withdraw consent for non-essential communication
Requests can be made using the contact details below.
11. Children’s Privacy
As a pediatric and maternity hospital, we collect children’s information
only:
With parental or guardian consent
With parental or guardian consentFor treatment, immunization, and child healthcare
Parents/guardians may request access or corrections to a child’s records.
12. Third-Party Links
Our website may contain links to external websites. We are not
responsible for their privacy practices and encourage users to review
their policies before sharing information.
13. Policy Updates
We may update this Privacy Policy periodically to reflect regulatory
changes, healthcare practices, or technology updates. The latest version
will always be available on our website.
14. Contact & Grievance Officer
For privacy concerns, data requests, or complaints:
Ashoka Women and Children Hospital, Ashoka Health City, Wadala, Indira
Nagar, Nashik
Grievance Officer:
Email: contact@awch.in
Response timeline: Within 45 days